Refund and Returns Policy

At Riyadh Print Shop, we strive to ensure your complete satisfaction with every order. However, if you are not entirely happy with your purchase, we offer a straightforward refund and returns process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The item must be in its original condition, unused, and undamaged.

  • The request for a return or refund must be made within 7 days of receiving the order.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or customization reasons, including:

  • Custom-designed products (e.g., personalized mugs, business cards, or stickers).

  • Items that have been used, damaged, or altered after delivery.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team at info@riyadhprintshop.com or call +966 56 259 9253 within 7 days of receiving your order.

  2. Provide your order number, details of the issue, and any supporting photos (if applicable).

  3. Our team will review your request and provide instructions for returning the item.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method to ensure the item reaches us safely.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us to arrange an exchange.

7. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@riyadhprintshop.com with photos of the issue. We will resolve the problem promptly, either by sending a replacement or issuing a refund.

8. Cancellations

  • If you wish to cancel your order, please contact us as soon as possible.

  • Orders that have already been processed or shipped cannot be canceled.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at: